Look for repeatable decisions
A good starting point is work that involves recurring questions, classification, summarisation, or drafting. These are areas where AI can support a team while people retain judgement and accountability.
Design for people, not just models
An AI feature needs a useful interface, clear boundaries, and a way for people to review or correct its output. The goal is not to remove every human step; it is to make valuable work easier.
- Define the decision the system supports
- Keep sensitive information protected
- Make review and feedback easy
Start small and learn
A focused pilot can reveal whether an AI idea is useful before it becomes a larger system. Measure the quality of the workflow and the confidence of the people using it, not just whether a model responds.